You can pause or cancel your membership at any time by logging into your account and clicking on your user profile. You’ll see the pause and cancel options by selecting the three dots next to ‘Personal Information’ and select ‘Manage Account’. You can also reach out to our Support Team at firstname.lastname@example.org or chat with us if you need help.
Pausing is a great option and will keep your credit account open which does not negatively impact your credit score.
The membership fee will not be charged while your account is paused. Since StellarFi is reporting on-time payments as a credit account to credit bureaus, canceling your membership could negatively impact your credit score. If you choose to pause or cancel your membership, be aware that any linked bills will need to be manually paid outside of StellarFi to avoid interruption with your billers.
Please note that if we have paid a linked bill but the funds have not yet been withdrawn from your account, we will not be able to immediately cancel your membership. Your membership will remain active until outstanding paid bills are withdrawn from your linked bank account. We will notify you once your account has been closed.